AGB - General Terms and Conditions

1. General Remarks for Terms and Conditions
These terms and conditions apply to all purchase and usage of all services as well as all deliveries from Elements Thai Spa By placing an order, the customer agrees with these terms and conditions. These terms and conditions cover all deliveries of products and services purchased in the online shop of Elements Thai Spa GmbH(henceforth referred to as ), and products and services purchased in the Elements Thai Spa. The offered products and services are only available for the selected countries.

2. Offering / Prices
All offers from are without engagement and non-binding. Cost of delivery and packing are charged separately on the bill. Subject to change prices or the range of products as well as mistakes are without prior notice Packshots/pictures or products can differ in colour and design form the original. Descriptions of products can vary in content, chemically and technically from the descriptions of the manufacturer. From the time when an order is placed, prices are binding. To see the current prices, visit All prices are in Swiss Francs. In case of a mistake of the pricing, reserves the right to change prices after the order was placed. In such a case, will inform the customer as soon as possible and the customer can step back from the purchase of the particular product.

3. Orders/Delivery
The contract will become binding as soon as the customer accepts the order at the end of the ordering process after choosing to pay by credit card ,PayPal or bank pre-payment. Placing an order is binding and will be confirmed with an e-mail to the given e-mail address of the customer. reserves the right to decline any orders from any customer. The customer is responsible for the completeness and correctness of the entered invoice and delivery address. If there is incorrect information, reserves the right to decline an order. Products, which are not available from stock, have to be ordered from the manufacturer or distributor. If so, a contract will only become binding as long as is being delivered with the particular product. If a product is no longer manufactured or cannot be delivered by our partners, a contract will not become binding. An annulment of the ordered products is only possible with an agreement from By placing an order, the purchaser confirms that he or she is at least 18 years of age.

4. Delivery owns a large stock of all products, which are acquirable on the online shop. Products in stock will normally be packaged and mailed on the current or the following day of the order. Therefore, a customer will receive his order within 3 to 5 days. Products, which are not available from stock, have to be ordered from the manufacturer or distributor. Consequently the delivery can be delayed In no case, delays in delivery justify a claim for indemnity or a right of withdrawal. Delivery time and dates are non-binding. Right after receiving the package the customer must check it for completeness. False deliveries have to be reported to within 5 days. Otherwise, reserves the right to charge additionally delivered products.

5. Delivery quantity reserves the right to limit the delivery quantity for specific products or to not delivery a specific product. If there is an unpaid invoice of a customer or a person who lives in the same address, reserves the right to decline orders or hold them back until the unpaid invoice is paid.

6. Shipping Costs sends all deliveries with the Swiss Post. The shipping costs up to 2kg are CHF 7 for each B-Post delivery (including VAT). All shipping costs will be paid by the customer. If the customer does not accept the delivery and wants to step back from the contract, the customer still has to pay CHF 20 to CHF 30 for delivery and processing costs. If a delivery comes back and has to be sent to the customer again, an additional delivery cost of CHF 7 for B-Post will be charged.

7. Returns
If a customer wants to return the delivered products, an application has to be carried out within 5 days after receipt. Returned deliveries or products without the acceptance of can be declined In case of an acceptance, will inform the customer in written form or by e-mail. Returned products will only be accepted in their original packaging, unopened, and undamaged No refund will be given for shipping costs and all returns are subject to a processing fee of CHF 20.00.

8. Complaints
Complaints regarding the quality of delivery or products will only be accepted within 5 days after receipt.

9. Warranty
Warranty is only extended to the direct buyer of the product and is not transferable. Repaired or altered products caused by the customer are excluded of any warranty. decides how a warranty takes place.

10. Damage during transport
Any possible transport damage has to be reported to the Swiss Post immediately. reserves the right to decline any transport damages which are not proven by a damage report. Transport damages have to be reported within 5 days.

11. Payment
Customers who order products have the option to pay by credit card, PayPal, bank transfer uses ensured systems to transfer data, especially credit card numbers are ciphered via SSL technology.

12. Privacy Policy assures to treat all personal customer data confidential and not to pass them on to third parties. In the context of ordinary business data can passed on to business partners.

13. Liability cannot be held liable for damages or subsequent damage caused by the products sold by In particular, damages based on usage of the product, error of performance or loss of production as well as not being able to deliver, breach of contract or errors in contract fulfillments are not valid against

14. Law / Court
The contract is solely governed by Swiss Law. Court of jurisdiction is Baselland, Switzerland.

15. Changes in Terms and Conditions
If sections or individual terms of this terms and conditions are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact. reserves the right to change these terms and conditions anytime and apply them immediately.



1. Content reserves the right not to be responsible for the topicality, correctness, completeness or quality of the descriptions and information provided. Warranty claims regarding tangible or intangible damage or consequential damage caused by the use of any information provided, including any kind of information, which is incomplete or incorrect, will therefore be rejected. Parts of the pages or the complete publication including all offers and information might be extended, changed or partly or completely deleted by without particular announcement.

2. Referrals and links may contain third party content or links to third party websites. These content and links are provided solely for customer friendliness and information. completeness, quality or timeliness of these websites. is not liable for third party content or websites or websites linking to or framing

3. Copyright
The copyright for any pictures, videos or texts created by is reserved. Any duplication or use of objects such as pictures, videos or texts in other electronic or printed publications is not permitted without the agreement of
4. Privacy policy
If the opportunity for the input of personal or business data (email addresses, name, telephone numbers etc.) is given, the input of these data takes place voluntarily by the customer. The use and payment of all offered services are permitted – if and so far technically possible and reasonable – without specification of any personal data or under specification of anonymous data or an alias. The use of published postal addresses, telephone or fax numbers and email addresses for marketing purposes is prohibited and offenders sending unwanted spam messages will be prosecuted.

5. Legal validity of this disclaimer
This disclaimer is a part of the terms and conditions of If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

Therwil,Baselland 1 October 2015