If a customer wants to return the delivered products, an application has to be carried out within 5 days after receipt. Returned deliveries or products without the acceptance of Elements Thai Spa GmbH can be declined. In case of an acceptance, Elements Thai Spa Gmbh will inform the customer in written form or by e-mail. Returned products will only be accepted in their original packaging, unopened, and undamaged. No refund will be given for shipping costs and all returns are subject to a processing fee of CHF 25.00.